Thank you for shopping with Accessory Addicts . We value your satisfaction and want to ensure a positive shopping experience. Please review our refund policy outlined below:
1. Returns and Refunds
1.1. Faulty or Defective Products: If you receive a faulty or defective product, we apologize for any inconvenience caused. Please contact our customer service within 30 days or recieving your item. We will guide you through the return process and provide you with a refund or exchange.
1.2. Damaged During Shipping: We take great care in packaging and shipping our products to minimize the risk of damage. However, if your item arrives damaged during transit, please notify us immediately. We may request photos or additional information to assess the situation. We will then arrange for a refund, replacement, or repair, depending on the circumstances.
1.3. Incorrect or Incomplete Order: If you receive an incorrect or incomplete order, please contact our customer service within 14 days of delivery. We will rectify the issue by sending the correct item(s) or missing component(s). In some cases, we may request the return of the incorrect item(s) before issuing a replacement or refund.
2. Non-Refundable Items
Certain items are non-refundable and cannot be returned unless they are faulty, defective, or damaged during shipping. These may include:
- Custom-made or personalized products.
- Perishable goods, such as food items or flowers.
- Digital downloads or software licenses.
- Gift cards or vouchers.
Please carefully review the product description before purchasing to determine if any specific conditions apply.
3. Return Process
To initiate a return and request a refund, please follow these steps:
3.1. Contact our customer service: Reach out to our customer service team by email, providing the following information:
- Order number
- Reason for return
- Any relevant details or supporting evidence (such as photos of damage)
3.2. Return Authorization: Once your return request is approved, our customer service will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.
3.3. Packaging and Shipping: Safely package the item(s) in their original packaging or a suitable alternative. Include the RA number on the package. Return the item(s) using a trackable shipping method to ensure its safe arrival.
3.4. Inspection and Processing: Upon receiving the returned item(s), our team will inspect them to verify eligibility for a refund. If approved, we will initiate the refund process.
4. Refund Methods and Timeframe
4.1. Original Payment Method: Refunds will be issued through the original payment method used for the purchase. Please note that it may take several business days for the refund to be processed and reflected in your account, depending on your financial institution.
4.2. Shipping Costs: If the return is due to a fault on our part (e.g., faulty product, incorrect order), we will also refund the shipping costs incurred for the return. However, if the return is due to a change of mind or other reasons not attributable to us, the original shipping costs will not be refunded.
5. Contact Us
If you have any further questions or need assistance regarding our refund policy, please contact our customer service team. We are here to help and ensure your satisfaction.
Note: This refund policy is provided as a general guide. Specific terms and conditions may apply depending on the nature of the product or service. It is recommended to review the product-specific refund policy, if available, before making a purchase.
Please review our Terms and Conditions